Service Desk


Customer service by COVIS is more than just a central point of contact for our customers. Decisive performance features, such as initial resolution rate, response times and processing times, are clearly above the market average at COVIS. In particular, the generally low ticket volume and our excellent initial resolution rate ensure very high acceptance and outstanding customer satisfaction.

Our Service Desk solves your problems quickly and efficiently

Proactive communication with our customers and consistent integration of the service desk into all projects are decisive advantages for achieving our ambitious quality goals.

Our customer center can do even more

Our customer service employees are always part of every project and have comprehensive knowledge of all areas, from the beginning of the project to the final handover to our customers. Here, the close interdisciplinary cooperation between our operating team and our development team is the key to outstanding quality and optimal support processes – according to ITILV3, of course.